Terms & Conditions

By making your reservation with Coastal Private Chauffeur, you agree to the following terms and conditions.

DEPOSIT POLICY

We require a 30% deposit at the time of booking. This deposit is non-refundable and non-transferable. A Gratuity fee is not included. All passengers must be 18 years or older unless supervised by an adult.

BILLING POLICY

Billing begins when our vehicle is en route to pick you up and ends when the driver returns from your trip (garage out/garage in). Hourly Trips (Weekdays/Weekends): Billed based on actual time with a minimum of 2 to 5 hours. A credit card is required to make a reservation. All credit cards will be verified for the quoted price before the vehicle arrives. We accept all major credit cards.

By making your reservation with Coastal Private Chauffeur, you agree to the following terms and conditions.

RENTAL HIRE RATES & FEES POLICY

Rates include all taxes and fees and are per vehicle. All hourly rentals come with dedicated drivers and unlimited stops, miles, and minutes. Hourly prices are available for rentals of 3 to 6 hours or more. Service for less than 2 hours on weekdays or less than 3 hours on weekends is available, but the minimum charge applies to 2 hours on weekdays and 3 hours on weekends. A Gratuity fee is not included.

CAR SEAT POLICY

Availability: Coastal Private Chauffeur offers car seats for children upon request. Each car seat is available for $25 per car seat, per ride. Request Process: Clients must request car seats during booking or at least 24 hours in advance to ensure availability. Client-Owned Car Seats: Clients are encouraged to use their own car seats for their children if preferred. Clients are responsible for properly securing car seats in the vehicle, whether provided by us or their own. Safety Guidelines: All car seats provided comply with relevant safety standards and guidelines. Our staff will not assist or secure the car seats in the vehicle. It is the client's responsibility to ensure children are safely fastened and seated. Liability: Coastal Private Chauffeur assumes no responsibility for the improper installation or use of car seats, whether provided by the company or owned by the client.

UNUSUAL CLEANING POLICY

If, during or after the transportation service, Coastal Private Chauffeur needs to spend extra time and materials cleaning the vehicle due to the actions of the client, an additional fee may be charged to cover these expenses. In the event that a passenger gets sick in the vehicle, a $600.00 cleaning fee will be charged.

Please note: At the time of reservation, a refundable $300 incidental fee will be charged. If the vehicle is returned clean, this fee will be refunded. If cleaning is required, the $300 will go towards the $600 cleaning fee.

DAMAGE POLICY

Transportation services may be terminated without a refund at any time during the trip if the chauffeur deems it necessary. Causes for termination include, but are not limited to:

• Inappropriate behavior
• Lewdness
• Unsafe or disorderly conduct
• Illegal drug use
• Abuse of the chauffeur
• Damage to the vehicle or its contents

DRUGS & ALCOHOL POLICY

No passenger under 21 is permitted to consume alcoholic beverages inside any vehicle. No smoking is allowed in any of the contracted limousines. Narcotics or controlled substances are strictly prohibited and will result in immediate termination of the service.

OBJECTIONABLE PERSONS POLICY

Coastal Private Chauffeur reserves the right to refuse transportation to clients under the influence or who may become objectionable to other passengers or pose a threat to the chauffeur. If a passenger becomes combative or abusive toward the driver or other passengers, the chauffeur has the right to refuse service to the offending passenger and ask them to exit the vehicle. Law enforcement may be called if needed.

LOST ITEMS POLICY

Responsibility: The limousine service is not responsible for any items left behind by clients after their ride. Reporting Lost Items: If an item is found, we will contact the client directly using the provided contact information and give them the details of the item(s) found. Claiming Items: Clients must accurately describe the lost item(s) to verify ownership before claiming them. Storage and Retention: Found items are securely stored for up to 30 days. After this period, unclaimed items are donated, discarded, or handled according to local regulations. Perishable or Hazardous Items: Perishable and hazardous items will be promptly disposed of for safety and health compliance.

MISCELLANEOUS & SPECIAL EVENTS POLICY

Rates for special events are fixed and non-negotiable. The minimum time and charge are 8 hours. The special event rate is 60% above standard rates. If all vehicles are booked for at least two to three consecutive days for a high-end or corporate special event, custom pricing may apply based on availability and the duration of the booking.

VIDEO RECORDING

For your safety, our driver's safety, and insurance requirements, all rides are recorded. The cameras cannot be turned off.

SEATING CAPACITY POLICY

Coastal Private Chauffeur strictly adheres to the seating capacity limits of each vehicle type to ensure safety and compliance with regulations. Maximum Passengers: The maximum number of passengers allowed varies per vehicle model. Clients will be informed of the specific limit during booking. For the safety of all passengers, exceeding this limit is not permitted.

TRIP UPDATES & CANCELLATION POLICY

Cancellations Within 48 to 24 Hours: If you cancel for any reason within 48 hours but outside 24 hours of your reservation, Coastal Private Chauffeur will charge the credit card on file a $200.00 cancellation fee. Cancellations Within 24 Hours: If you cancel within 24 hours of the booking, Coastal Private Chauffeur will charge the credit card provided at the time of the original reservation the full amount of the booking.

NO SHOW CHARGES POLICY

Immediate Notification Required: If the client cancels for any reason, they should immediately contact Coastal Private Chauffeur. "No show" charges will apply if the client fails to call and notify of a cancellation. Minimum 24-Hour Notice: A cancellation notice must be given at least 24 hours before the scheduled pick-up time. Late cancellations will incur charges at the minimum hourly rate specific to each vehicle type.

Client's First and Last Name:__________________________________

Client's Signature: ___________________________________________ Date: _____________